Page 330 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

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B CHAPTER ELEVEN

Becoming a More Engaged

Workplace

All elegant strategies eventually deteriorate into work.
—Peter Drucker

If you want what you never had, you must do what you have never
done.
—Seen on T-shirt at 24-Hour Fitness

: WHAT DO WE DO NOW?

Some of you may have seen the movie The Candidate, in which Robert
Redford plays a young, upstart politician vying for the United States
Senate. The final scene, where Redford’s character has just learned
that his fledgling candidacy has been victorious, is particularly com-
pelling. He has invested significant time and effort into the campaign,
and just before he delivers his acceptance speech, he turns to one of
his staff members and says, “What do we do now?” From the look
on his face, it’s clear he truly doesn’t know what his next move is—a
look we occasionally see from leaders who have just received their
employee engagement survey results, a look that says, “What do we do
now?”

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