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322B    RE-ENGAGE

           Employee engagement planning matrix


         :                Short-Term Actions     Longer-Term Actions

                                                 (Culture)
                          (Climate)
          Enterprise-
                          What short-term actions (within  What longer-term actions
                                                 (one year or more) can senior
                          one year) can senior leadership
          Directed Actions
                                                 leadership, in partnership
                          (including senior HR leaders)
                          take to increase employee
                                                 employee engagement?
                          engagement?            with HR, take to increase
          Manager-Driven   What short-term actions can   What longer-term actions
          Actions         individual managers, in partner-  can individual managers,
                          ship with HR, take to increase   in partnership with HR,
                          employee engagement?   take to increase employee
                                                 engagement?
           Let’s define and discuss each of the variables in the matrix:

           :  Enterprise-directed actions. As discussed in Chapter 4, some employee
              engagement practices are primarily the domain of senior lead-
              ership. A decision to change the copay for a health insurance
              plan, investments in improvements to a facility, or changes in
              internal job-posting guidelines, for example, are generally the
              domain of the senior leadership of an organization.
           :  Manager-driven actions. As discussed in Chapter 5, several
              employee engagement practices are primarily driven by di-
              rect managers and supervisors. For example, it is within the
              realm of managers to provide meaningful and appropriate
              recognition to their employees, resolve conflict among team
              members, and coach employees about their performance and
              career interests.
           :  Short-term actions (climate). Some decisions and their associ-
              ated actions can be made and implemented within a year or
              less. These can have an impact on the climate of the orga-
              nization, which, like the weather, is more subject to change.
              For example, the changes in internal job-posting guidelines
              previously mentioned can be implemented within a short pe-
              riod. Some training programs, such as those designed to help
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