Page 332 - How America's Best Places to Work Inspire Extra Effort in Extraordinary Times

Becoming a More Engaged Workplace C319

Nalley Automotive Build customer Building team Structuring of
loyalty and repeat effectiveness and service tech
business through commitment teams
great service and
word of mouth
Rackspace Grow through refer- Job enrichment and Encouraging
Hosting rals from satisfied professional growth role-changing
customers served and horizontal
by employees we moves
support and invest
in
Joie de Vivre Build reputation for Valuing employee Commitment to
Hospitality providing world- contributions annual awards
class service and and ongoing
a unique customer recognition of
experience employees for
exceptional
service

Vertex Innovate and com- Employee well-being Four weeks’ paid
Pharmaceuticals mercialize break- vacation per year
through drugs and overall focus
on employee
wellness

These exemplary employers are also putting their own spin on
their practices in ways that fit and express their unique cultures.
This is why we chose to describe their key drivers and practices
with the word “signature.” By implementing specific people prac-
tices in their own way, these companies are putting their distinctive
signatures on drivers that are universally effective in all organiza-
tions, but are particularly applicable to their own strategic business
objectives.
We should also note that all six employers scored high on all
six of the Universal Engagement Drivers, further reinforcing our
point, first stated in Chapter 3, that the six drivers are not inde-
pendent of each other, but, on the contrary, are interconnected,
overlapping, interwoven in the fabric of the organization’s culture,
and exert strong mutual influence on one another. It would be hard
to imagine a winning company scoring high on one and low on