Page 9 - Retaining Top Employees

McKeownFM.qxd 5/17/02 2:43 PM Page vii

Contents vii

Developing Cohesive Retention-Focused
Orientation Program Content 148
Manager’s Checklist for Chapter 8 150
9. The Role of the Manager, Part 1 152
Onboarding 153
Setting Goals 156
Performance Management 159
Growth and Development 163
Providing a Buffer 167
Manager’s Checklist for Chapter 9 170
10. The Role of the Manager, Part 2 171
The Manager as Company Representative 171
The Manager as Leader 175
The Manager as Work-Life Balance Indicator 180
Managing Departing Employees and Alumni 183
Manager’s Checklist for Chapter 10 187
11. Mentoring and Coaching Programs 189
The Benefits of Mentoring and Coaching Programs 190
Definitions and Vocabulary 192
What Is Mentoring? 194
What Is a Mentor? 195
The Distinction Between a Coach and a Mentor 196
What Is the Difference Between Mentoring
and Managing? 199
Separating Mentoring and Managing 200
How Does a Coach Differ from a Mentor? 202
Two More Possibilities 203
Manager’s Checklist for Chapter 11 205
12. Summary: Making It All Work 207
“Toto, I Have a Feeling We’re Not in Kansas Anymore” 208
It’s All About Adding Value 209
Using Points of Leverage in Your Organization 212
Building a Retention Culture 215
And Finally… 218
Manager’s Checklist for Chapter 12219
Index 221