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CH15pp159-189  4/10/02  12:51 PM  Page 175






                                              Applying the Process Model—A Case Study    175






                                       800
                                       700
                                       600
                                 S
                                 c     500
                                 o     400
                                 r     300
                                 e
                                       200
                                       100
                                         0
                                            1   2    3   4   5   6    7   8   9
                                                           Month

                            FIGURE 15-13. Pipeline safety performance index results.



                                                        TABLE 15-4
                              Reinforcement Plan Pipeline Operations Serious Incident Prevention
                               Result or Action       Who Receives
                                to Reinforce         Reinforcement?          Who Delivers?
                            Serious incident prevention  Pipeline team    First-level supervisor and
                            process fully developed                       department head

                            Performance measure fully  Process steward and other  First-level supervisor
                            implemented for one month  team members
                            100% completion of critical  Pipeline team    First-level supervisor
                            work achieved for month
                            Goal for one-hour responses  Pipeline team    Chemical handling
                            to “leak” reports achieved                    department team
                            Completion of 12 months  Pipeline team        Chemical handling
                            without a regulatory agency                   department team
                            violation
                            Action taken to identify and  Individual or team  Chemical handling
                            arrange for correction of  taking the action  department team (in
                            “red flag” condition                          form of “red flag”
                                                                          note of appreciation)
                            Moving average above goal  Pipeline team      Chemical handling
                            for 3 consecutive months                      department team
                            and new goal established
   204   205   206   207   208   209   210   211   212   213   214