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CH15pp159-189 4/10/02 12:51 PM Page 175
Applying the Process Model—A Case Study 175
800
700
600
S
c 500
o 400
r 300
e
200
100
0
1 2 3 4 5 6 7 8 9
Month
FIGURE 15-13. Pipeline safety performance index results.
TABLE 15-4
Reinforcement Plan Pipeline Operations Serious Incident Prevention
Result or Action Who Receives
to Reinforce Reinforcement? Who Delivers?
Serious incident prevention Pipeline team First-level supervisor and
process fully developed department head
Performance measure fully Process steward and other First-level supervisor
implemented for one month team members
100% completion of critical Pipeline team First-level supervisor
work achieved for month
Goal for one-hour responses Pipeline team Chemical handling
to “leak” reports achieved department team
Completion of 12 months Pipeline team Chemical handling
without a regulatory agency department team
violation
Action taken to identify and Individual or team Chemical handling
arrange for correction of taking the action department team (in
“red flag” condition form of “red flag”
note of appreciation)
Moving average above goal Pipeline team Chemical handling
for 3 consecutive months department team
and new goal established