Page 205 - Serious Incident Prevention How to Achieve and Sustain Accident-Free Operations in Your Plant or Company

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172 Serious Incident Prevention

100

90

Moving average at Goal
80
Level! We’ve come a long
way together . . . Let’s
70
celebrate with lunch!
60
Monthly %
12 Month Avg
50 Goal

40
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
MONTH
FIGURE 15-9. Pipeline operations—percent critical work completed.

of the reports has proven to involve a release from QMI’s pipeline system,
but the pipeline team understands the importance of promptly investigating
each report and treating each as a potential serious incident until proven
otherwise. With that objective, QMI has an established goal of having a
company representative on-site at the location of each reported incident
within one hour after the incident is reported. The pipeline team has estab-
lished a measurement system for tracking its timeliness of responses
(Figure 15-10), and the system has helped drive the percentage of one-hour
responses from a baseline of less than 50 percent to a current average of 90
percent.
QMI’s pipeline operations receive an annual audit by the responsible
regulatory agency to determine compliance with Department of
Transportation requirements. Prior to implementation of the serious-inci-
dent prevention process, the team regularly received notices of violations as
a result of these compliance audits. However, execution of the critical work
identified by the team has helped eliminate regulatory agency violations.
The team has completed five consecutive years without a violation, and the
outstanding progress is reflected by the team’s measurement system for
monitoring the number of violations (Figure 15-11).
The pipeline team has developed a safety performance index based
upon three areas deemed essential to success: (1) percentage of critical
work completed on-schedule, (2) timeliness of on-site responses to leak re-
ports, and (3) number of regulatory agency violations. The team has as-
signed a weighting factor of 40 percent to the on-schedule completion of