Page 113 - Solid Waste Analysis and Minimization a Systems Approach

STRATEGIC GOALS 91

Determine Factors

• Tools to assist in the identification of factors
– Quality function deployment
– Brainstorming sessions
– Ishikawa diagram
– Design FMEA HOW
Correlation
– Process FMEA
Elements of Acquisition
Strategy WHYs
(HOWs)

HOUSE OF QUALITY
Customer Requirements (WHATs) (Correlation of WHATs/HOWs) Rating Customer Importance WHATs/WHYs) (Correlation of Evaluation Customer Market

Targets
HOW (Weighted importance)
MUCHs

Figure 5.1 House of quality.

4 How much—The output is a ranked list of initial “hows” that can be used for strate-
gic focus areas. These items are transferred to House 2, becoming the next “whats”
if more detail is needed.
5 The process continues until the ranked “hows” are specific enough to assign strate-
gic goals and measurements.

Upon successful completion of this process, there will be a list of key focus areas,
which can be assigned strategic goals and objective measures. This process provides
confidence that project resources are focused on meeting critical needs of the business.
The following are tips when creating the House of Quality:

■ The more specific the processes the less time the process will require.
■ Combine customer input with internal business strategies, employee needs, and
government regulations to obtain a comprehensive list of customer needs.
■ Consider first organizing all the “whats” into categories with similar detail, and
then perform the iterative process, inserting new “whats” at the appropriate House
level.