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TPM in administration 199

functions in the use of TPA. The sequence of roll-out should reflect the business
priorities. Here the main emphasis is on reviewing and formalizing existing
systems and processes. Work scheduling is also formahzed to make it easy to
track work progress against planned service level criteria. The aim is to
minimize the tasks required to maintain the administration systems and to
ensure that areas of hidden loss are at least identified and prioritized so that
the available time can be directed at the most important.
A key goal at this stage is to reduce retrieval time for all information to 30
seconds or less. Activities at this stage will be primarily directed at internal
processes and allocation of responsibility for shared files and common areas.
Viswlfocus: labelling and organization will make it easy to do things right.

Milesfone 2 Refine best practice and standardize
The milestone focus is rationalizing and minimizing administration tasks.
There is a shift away from individual to group tasks so that as the workload
fluctuates, the load can be shared.
A key goal here is to reduce filing space and, therefore, put-away time as
well as lead times and processing stages. Activities may involve close co-
operation with internal/external customers and suppliers.
Visual focus: work co-ordmation techniques to hiwght potential work
overload and the need for reallocation of resources.
See Table 10.5 for more details.

10.3 Applying TPA

Below is a suggested programme for TPA pilots. This is intended to higl-hght
differences and assist the experienced TPM practitioner to operate in the
administration environment.
The TPA approach uses CAN DO and the TPM improvement plan techniques
in a similar way to TPM in manufaduring. There are, naturally changes of
emphasis. Some principles are directly applied, such as:

restore before improve as a route to current system restoration and
understanding of the administration systems;
the defmtion of routine activities and roles based on the need for
technical judgement;
I the use of a pilot to learn the lessons prior to roll-out.
Other activities are uniquely administration oriented, such as:
the move from individual-based to group-based activities. This permits
the reallocation of resources to overcome workload problems;
the use of visual methods to organize and progress work as well as
highhght backlogs;
reduction in filing space by 50 per cent;
retrieval of routine dormation within 30 seconds or less.