Page 284 - The Apple Experience

Focus groups, 47, 186

Forstall, Scott, 146–147
Four Seasons Hotels, xvii, 7–10, 110, 117, 171, 213

Francona, Terry, 32

Freakonomics (Dubner), 82
Friedman, Thomas, 216–217

FRSTeam, 153–156
Fun, 177–178, 210

Funnel Mill coffee shop, 201–204
FYI: For Your Improvement (Korn/Ferry), 41, 46

G

Gallo, Vanessa, 67

Gallo Communications Group, 67
Gallup poll, employee disengagement and disillusionment, 3, 52

GameStop, 187
Gates, Bill, 6

Gateway, 12
General Electric (GE), 82

Geniuses/Genius Bar, 10, 42, 57, 74, 79, 101, 132–133, 170–172, 208, 214

Ginza, Tokyo, Apple Store, 195–197
Gizmodo, 184
Goldstein, David, 186

Google, 16, 79–80, 162

“Goosebump moments,” 154
Grand Central Terminal Apple Store, 185

Graziano, Joseph, 186
Greeting customers, 9, 69–70, 72, 92–97, 106, 110, 169, 203

Griffin Hospital, 40–41
Gropius, Walter, 196