Page 289 - The Apple Experience
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entertainment as part of, 209–210
interactive experiences and, 206, 211
Tesla Motors example of, 210–211
Multitasking employees, 60–72
addressing/greeting new customers in, 69–70, 72
mastering, three steps for, 67–71
quick fixes in, 70
role models for, 72
wait times and, 70–71
“Museum of Modern Art quality” in design, 196–197, 205
N
Net Promoter for People (NPP) rating system, 55
Net Promoter Score (NPS), 52–55, 56, 58
NeuroFocus, 186
Neuroscience-based marketing, 186–187
New York Times, Applebee hiring practices, 24
NeXT, 27
Nicholas, Jim, 153–156
Nike, xvii
Nordstrom, xvii, 117
O
One-to-One membership program, 99, 134–136, 170, 206
Ordierno, Ray, 48
Orfalea, Paul, 189
Outback Steakhouse, 119–120
P
Packaging design, 197–198
