Page 287 - The Apple Experience
P. 287
Johnson, Ron, xviii, 7, 9, 25, 91, 182, 210
on Apple experience, 142
Genius Bar development by, 10, 171
on Net Promoter Score (NPS), 54, 55
Jordan, Michael, 84
K
Kinko’s, 189
Korn–Ferry, Lominger, 45
Kuhlmann, Arkadi, 18
L
LA Lakers Basketball, 84
Lady Gaga, 138
Lansing, Andy, 24
Lasseter, John, 217–218
Leadership. See Managers/Management
Lederhausen, Mats, 79
Legacy building vs. profits, 58–59
LEGO, 93, 94, 140–141, 209
Levy Restaurants, 24
LinkedIn, 80
Listening skills, 43–44, 99
Lominger/Korn/Ferry leadership system, 45–46
Lopez, Jennifer, 138
Los Angeles Times, US Airways customer service story, 57
Loyalty, customer, 107–108
Lucas, George, 217
Lush, 117, 165, 173–176, 213
