Page 290 - The Apple Experience
P. 290
Packard, David, 216
Page, Larry, 162
Personalized approach to customer service, 92–97, 170
Peterson, Lee, 187
Phelps, Sherry, 18–19
Photoshop, 155
Picone, Stephanie, 187
Pink, Daniel H., 73, 78
Pixar, 217–218
Positive Coaching Alliance, 83
Pottery Barn, 95
Powell–Jobs, Laurene (wife of Steve Jobs), 20
PowerPoint, 145
Pradeep, A. K., 186, 193, 209–210
Presentation Secrets of Steve Jobs, The (Gallo), xvi, 160, 213
Presentations, Steve Jobs and, 143–144
Press releases, 158
Public relations, 19–20
R
Reckitt Benckiser, 161
Recruiting new hires, 25
Red Sox Baseball, 32
Redford, Robert, 132
Reichheld, Fred, 52, 54–55, 59
Relationship building with customers, 132–136
Resolving customer concerns/issues, 102–103
Respect and trust building, 39
Restrooms, toilets, 189
Revenue of the Apple Store, 7
Ritz-Carlton, The, 76–78, 82, 168, 117, 171, 178, 213
