Page 307 - Harnessing the Management Secrets of Disney in Your Company

288 The Disney Way

53. Interview with Jan Drees, executive director, Des Moines Business/
Education Alliance and retired principal, Downtown School, Des Moines,
September 2001.
54. Interview with Judi Cunningham, executive director, elementary and
early childhood programs, Des Moines Public Schools, September
2001.
55. People Management, Walt Disney World Company Seminar Productions,
Lake Buena Vista, Florida, 1986.
56. Robert Stallings. Interview with Bill Capodagli, Evansville, Indiana,
1991.
57. Special Conference Report: National Catholic Development Conference,
“Offer Donors a Chance for Greatness,” Fund-Raising Management,
November 1992, p. 20.
58. Viktor Frankl. Man’s Search for Meaning, New York, Simon and Schuster,
Touchstone Books, 1984, p. 75.
59. Mary Walton. The Deming Management Method, New York, The Putnam
Publishing Group, 1986, p. 195.
60. C. S. Hall and G. Lindzey. Theories of Personality, 3rd ed., New York,
John Wiley and Sons, 1978, p. 64.
61. Valerie Oberle. The Disney Approach to Quality Service, Walt Disney
World Company Seminar Productions, Lake Buena Vista, Florida,
November 1995.
62. Interview with Shlomo Maor, associate vice president, Training, Men’s
Wearhouse, August 2001.
63. Interview with Eric Anderson, director, Training, Men’s Wearhouse,
August 2001.
64. Foundations of Leadership, Walt Disney World Company Seminar
Productions, Lake Buena Vista, Florida, October 13, 1996.
65. Interview with David Overton, chairman and CEO, The Cheesecake
Factory, August 2001.
66. Interview with Linda Candioty, retired executive vice president and
company secretary, The Cheesecake Factory, August 2001.
67. Interview with Peter D’Amelio, president and COO, The Cheesecake
Factory Restaurant Division, August 2001.
68. Disney Imagineers. Walt Disney Imagineering: A Behind the Dreams
Look at Making the Magic Real, New York, Hyperion, 1996, p. 51.
69. David Hardy. “Think Out of the Box,” Personnel Psychology, Winter
1996, pp. 1036–1039.