Page 308 - Harnessing the Management Secrets of Disney in Your Company

Notes 289

70. Interview with John DiJulius, cofounder, John Robert’s Spa, March
2006.
71. National Healthcare Association Retreat, New York, June 2003.
72. Dick Nunis. The Disney Approach to Quality Service, Walt Disney World
Company Seminar Productions, Lake Buena Vista, Florida, November
1995.
73. E. J. Dionne, Jr. “Chattering Class,” The Washington Post Magazine,
December 29, 1996, p. W2.
74. Walt Disney’s Famous Quotes, The Walt Disney Company, 1994, p.
33.
75. Joe McGowan, Peter Schneider, and Joyce E. Davis, “How Disney
Keeps Ideas Coming,” Fortune, April 1, 1996.
76. Interview with Jeff Merhige, executive director, YMCA Camp Kern,
March 2006
77. Dr. William Cross. “Changing Management Styles,” WNIN TV appear-
ance, Evansville, Indiana, August 1993.
78. Interview with David Overton, chairman and CEO, The Cheesecake
Factory, August 2001.
79. Interview with Peter D’Amelio, president and COO, The Cheesecake
Factory Restaurant Division, August 2001.
80. Interview with Robert O’Kura, vice president, R&D, The Cheesecake
Factory, August 2001.
81. Interview with David Overton, chairman and CEO, The Cheesecake
Factory, August 2001.
82. Interview with Linda Candioty, retired executive vice president and
company secretary, The Cheesecake Factory, August 2001.
83. Interview with Peter D’Amelio, president and COO, The Cheesecake
Factory Restaurant Division, August 2001.
84. Interview with Max Byfuglin, president, The Cheesecake Factory
Bakery, Inc., August 2001.
85. Interview with Mary Lou Daley, retired school board member, Des
Moines Public Schools, September 2001.
86. Interview with Renee Harmon, assistant principal, Downtown School,
Des Moines, September 2001.
87. Interview with Jan Drees, executive director, Des Moines Business/
Education Alliance and retired principal, Downtown School, Des
Moines, September 2001 and April 2006.
88. Alan M. Webber. Fast Company, May 2002, pp. 130-134.