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Notes

1. Bob Thomas. Walt Disney: An American Original, New York, Pocket
Books, 1976, p. 86.
2. Interview with George Zimmer, founder and CEO, Men’s Wearhouse,
August 2001.
3. Interview with Scott Stevenson, president, Telecommunications Association
of Michigan, February 2006.
4. Interview with Richard Benn, vice president, program development,
CMA Canada, February 2006.
5. Interview with Regina Samy, vice president, Windsor Capital Group,
February 2006.
6. Joe McGowan, Peter Schneider, and Joyce E. Davis. “How Disney
Keeps Ideas Coming,” Fortune, April 1, 1996.
7. Interview with Patrick Charmel, CEO, Griffin Hospital, July 2001.
8. Interview with Cathy Higgins, nurse, Griffin Hospital, July 2001.
9. Walt Disney’s Famous Quotes, The Walt Disney Company, 1994, p. 43.
10. Mike Vance. “Managing by Values,” Creative Thinking (audiotape
series), Chicago, Nightingale Conant Corporation.
11. “The Quiet American,” The Economist, November 8, 1997, p. 76.
12. Van Arsdale France. Window on Main Street: 35 Years of Creating Happiness
at Disneyland Park, Nashua, NH, Laugher Publications, Inc./Stabur Press,
Inc., 1991, p. 83.

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