Page 305 - Harnessing the Management Secrets of Disney in Your Company

286 The Disney Way

13. Van Arsdale France. Window on Main Street: 35 Years of Creating
Happiness at Disneyland Park, Nashua, NH, Laugher Publications, Inc./
Stabur Press Inc., 1991, p. 83.
14. People Management, Walt Disney World Company Seminar Productions,
Lake Buena Vista, Florida, 1986.
15. Interview with Gerald Wilhite, general manager, Abbey Press, March
2006.
16. Interview with Isadore Sharp, CEO, Four Seasons Hotels & Resorts,
September 2001.
17. Walt Disney’s Famous Quotes, The Walt Disney Company, 1994, p. 9.
18. Interview with John Young, retired executive vice president, Human
Resources, Four Seasons Hotels & Resorts, September 2001.
19. “Stranger within Our Gates,” as told to us by John Dunn, chairman
and CEO, Dunn Hospitality, March 2006.
20. Interview with Patrick Charmel, CEO, Griffin Hospital, July 2001.
21. Interview with William Powanda, vice president, Griffin Hospital, March
2006.
22. Interview with Susan Frampton, president, Planetree, July 2001.
23. Walt Disney’s Famous Quotes, The Walt Disney Company, 1994, p. 88.
24. Walt Disney’s Famous Quotes, The Walt Disney Company, 1994, p. 90.
25. Interview with Doug Ludwig, former CFO and executive vice presi-
dent, Four Seasons Hotels & Resorts, September 2001.
26. Thomas J. Allen, Jr. Managing the Flow of Technology, Cambridge, MA,
The MIT Press, 1977, pp. 234–265.
27. “Time Based Competiton” (video with workbook), Harvard Business
School Management Programs, 1993, p. 8.
28. Alfie Kohn. No Contest: The Case Against Competition, Boston,
Houghton Mifflin, 1992, p. 47.
29. Alfie Kohn. No Contest: The Case Against Competition, Boston,
Houghton Mifflin, 1992, pp. 47–48.
30. Kenneth Shouler. “King of the Garden,” Home Cigar Aficionado, 1998,
p. 5.
31. Dr. William Cross. “Changing Management Styles,” WNIN TV appear-
ance, Evansville, Indiana, August 1993.
32. Interview with George Zimmer, founder and CEO, Men’s Wearhouse,
August 2001.
33. Customer Service Track Team Report, Bristol-Myers Squibb–Mead
Johnson Nutritional Division, 1994.