Page 306 - Harnessing the Management Secrets of Disney in Your Company

Notes 287

34. Interview with Eric Hammond, director of operations, John Robert’s
Spa, April 2006.
35. Interview with Ginny Little, patient, Rainbow Babies, Cleveland, OH,
September 2001.
36. Interview with Jennifer Kinn, employee, Rainbow Babies, Cleveland,
OH, September 2001.
37. Interview with Felisha Makris, employee, John Robert’s Spa, September
2001.
38. Interview with Max Byfuglin, president, The Cheesecake Factory
Bakery, Inc., August 2001.
39. Interview with Steve Schaaf, president, Des Moines Business/Education
Alliance, September 2001.
40. Interview with Jan Drees, executive director, Des Moines Business/
Education Alliance and retired principal, Downtown School, Des
Moines, September 2001.
41. Interview with Roger Brooks, CFO, AmerUs, September 2001.
42. Interview with Tracy Donovan, teacher, Downtown School, Des Moines,
September 2001.
43. Alex Tayor III and Joyce E. Davis, “Iacocca’s Minivan,” Fortune, May 30,
1994.
44. Interview with George Zimmer, founder and CEO, Men’s Wearhouse,
August 2001.
45. Interview with Terry Dischinger, Dischinger Orthodontics, February
2006.
46. Michael D. Eisner. “Letter to Shareholders,” The Walt Disney Company
Annual Report, 1997.
47. Interview with Phil Laskawy, retired chairman, Ernst & Young,
September 2001.
48. Interview with Jim Turley, chairman and CEO, Ernst & Young,
September 2001.
49. Interview with Jim Freer, vice chairman of human resources, Ernst &
Young, September 2001.
50. Interview with Deborah Holmes, director, Center for the New Workforce,
Ernst & Young, September 2001.
51. Interview with Jim Speros, chief marketing officer, Ernst & Young,
September 2001.
52. Walt Disney. People Management, Walt Disney World Company Seminar
Productions, Lake Buena Vista, Florida, 1986.