Page 321 - Harnessing the Management Secrets of Disney in Your Company

302 Index

Day, Jake, 47 Disney, Walter Elias “Walt” (Cont.):
Deegan, Marge, 250–251 long-term mentality, 42–43
Deloitte Touche Tohmatsu, 139 mission of, 1, 4, 224
Deming, W. Edwards, 160, 162 partnerships, 100, 106–112
Denny’s, 64 perfectionism, 7–9, 61–62, 149
Des Moines Business/Education (B/E) risk-taking, 1, 4, 6–7, 108–109, 128, 129
Alliance, 119–120, 150, 231–238 storytelling by, 6, 17–18, 185–187
Des Moines School District, IA, 119–124, on television, 131
231–238 training, 149–150, 151–152
Details (Do), 201–213 (See also “Walt’s Way”)
Animal Kingdom, 270 Disney Brothers Studio, 106–107, 223
commitment to, 8, 10 Disney California Adventure, 267
examples, 211–213 Disney Channel, 131
financial balancing act, 201–202, Disney College Programs, 110
204–206 Disney Company (See Walt Disney
measuring results, 206–210 Company)
and perfection, 202–206 Disney Golf Resort Hotel, 115–116
perfectionism, xi-xii, 7–9, 61–62, 149, The Disney Inn, 116
202–210, 230, 274 Disney Institute, 111
questions and actions, 210–211 Disney Stores, 90, 139
storyboarding, 187, 196 Disney University:
“Walt’s Way,” 201–202 belief formalization, 40–41, 74
DHG (Dunn Hospitality Group), 66–68, details, 203–204
206 evolution of, 152–153
DiJulius, John and Stacy, 103–104, origins of, 150
197–200, 255–261 Traditions Program, 41, 152
Diller, Barry, 219 values communication, 114
Dischinger, Terry, 10–11, 137 Vision Align, 51–54, 74
Dischinger Orthodontics, 10–11, 137 (See also Walt Disney World)
Disney, Roy E. (Walt’s nephew), 138, 216, Disney Vacation Club time-shares, 48–49
218, 221–222 Disney War (Stewart), 218
Disney, Roy O. (Walt’s brother), 6, 27, 37, The Disney Way (See “Walt’s Way”;
106, 107, 114, 128, 138, 216, 223 specific topics)
Disney, Walter Elias “Walt”: Disney World, 216
beliefs of, 37–50, 53, 83–84 (See also Walt Disney World)
death of, 138 Disneyland:
Disney University vision, 150 author experience in, 2
as dreamer, 4–9, 27 building, 7–9, 17, 109–110, 127–128
early life and career, 1, 4, 5, 37 50th anniversary, 10
on employees, 78 need for attention, 138
financial considerations, 6, 42–43, opening, 61, 150, 151
106–110, 170, 202–203 perfectionism at, 7–9, 203
idea execution, 7–9, 169–171 real estate for, 43–44
innovation, 27–28, 172–173 training for, 150