Page 325 - Harnessing the Management Secrets of Disney in Your Company

306 Index

Innovation (Cont.): Leadership (Believe) (Cont.):
by Walt Disney, 27–28, 172–173 long-term mentality, 42–46
leadership, 46–50 management style, 133, 134, 170, 240,
and problem solving, 69–72 274
process, 48–49, 162–163 mission alignment, 50–55
risk-taking, 134–136 problem solving, 84
(See also Creativity) questions and actions, 55–56
Iowa State Education Association, 119–124 risk, 138–140
risk-taking, 133–134
J teamwork, 89–91
Jiminy Cricket, 6, 8, 204 and teamwork, 84–85
Jobs (See Employees) values, 37–40
Jobs, Steve, 223 Leading at the Speed of Change (Capodagli), 91
John Robert’s Spa (Cleveland, OH): Lensing Wholesale, 41–42, 97–98
awards, 283 Levi Strauss Company, 38–39
business summary, 283 Lewin, Kurt, 161–162
as Disney Way example, 197–200, Licensing, 107–109, 139, 205, 222–223
255–261 Lilo and Stitch (film), 218
Johnson, Roger, 95 Limited, Inc., 65
Jungle Cruise, Disneyland, 39–40, 161, 202 Linkletter, Art, 109, 233
The Lion King (film), 43, 140, 218, 219,
K 221, 269, 270
Katzenberger, Jeffery, 218–219, 220 The Lion King 1 1/2 (film), 221
Kennedy, John F., 9 The Little Mermaid (film), 175, 218
Kimball, Ward, 6, 18 Lombardi, Denis, 184
Kinn, Jennifer, 104 Long-term mentality:
Klein, Joel, 235 commitment to, 10, 30, 42–46
Knowledge and training, 157 current challenges, 272–273
Kodak, 110, 204 customer service, 65, 77
Kohn, Alfie, 95 defined, 42
Koshima island monkeys, 29 leadership, 42–46, 132, 272–273
mission alignment, 50–55
L people-centered culture, 246–247
Land purchases, 43–44 Performance Learning Cycle, 155
Lane, Eric, 263, 264 vs. short-term, 10, 42–46, 51, 131–133,
Laskawy, Phil, 142, 143, 242, 243 160, 239
Lasseter, John, 111, 223 Los Angeles Times, 270
Leadership (Believe), 37–60 Lott, Thaddeus, 122
current challenges, 271–273 Ludwig, Doug, 85, 244, 246, 247
customer service, 62–64 Lugar, Richard, 130
Dare, 138–140
examples, 56–60 M
formalized beliefs, 40–42 Magic Kingdom, 216
innovation, 46–50 Maister, David, 239, 241–242