Page 329 - Harnessing the Management Secrets of Disney in Your Company

310 Index

Stravinsky, Igor, 108 Thompson, Bob, 76
Strouse, Charles, 106 Thompson, Ken, 69
Stumpo, Barbara, 252 360–degree feedback, 162, 164, 190
Style of management, 133, 134, 170, 240, 3M, 72, 111
274 Thriving on Chaos (Peters), 63
Suggestions, employee, 27, 90–93, 98–99, Time-shares, Disney Vacation Club,
112, 116, 186, 188, 195 48–49
Supplier relationships, 3, 10, 97–98, 100, Tokyo Disneyland/DisneySea, 267
112–119, 141, 275 Tom Sawyer’s Island, Disneyland, 151–152
“Topolino” (Mickey Mouse), 4
T Total quality management (TQM), 98, 160
Taylor, Katie, 245, 246, 247 Town hall meetings, 25, 190
Taymor, Julie, 140 Toy Story (film), 223
Teamwork (Believe), 83–104 TQM (total quality management), 98, 160
building teams, 91–97 Traditions Program, Disney University, 41,
celebrations, 96–97, 155, 163, 172 152
co-location, 93–94, 101, 102, 177–178 Training (Do), 149–167
collective effort, 100 current challenges, 272–273
common focus, 86–87 customer focus, 74–76, 153–154
creativity, 18–21, 218 details, 203–204
cross-functional, 191 employees, 4–5, 8
cultural differences, 107, 164 examples, 164–167
examples, 102–104 excellence, 156–159
hierarchical restructuring, 89–91 performance appraisal/development,
Imagineering, 19–20, 111, 185, 269 159–164
leadership, 84–85, 89–91 Performance Learning Cycle, 154–156
mission execution, 87–89 personal development plans, 160–163
questions and actions, 101–102 questions and actions, 163–164
results, 97–100 responsibility for, 151–153
rewards, 10, 94–95 “spray and pay method,” 154
success factors, 91–97 storyboarding in, 187
suggestions, 27, 90–93, 98–99, 112, 116, storytelling approach, 41
186, 188, 195 types of, 153–156
trust, 91, 99–100, 134–136 “Walt’s Way,” 10, 149–151
value of collaboration, 83–84 welcome employees as guests, 64–65
at Walt Disney Company, 7–9, 17, (See also Disney University)
83–85, 90–93 Training magazine, 153, 242, 272
(See also Partnerships) Treasure Planet (film), 218
Technical Assistance Research Programs Tron (film), 139
Corporation, 65 Trust, 91, 99–100, 114, 134–136, 273
Technicolor, 109, 127 Turley, Jim, 142, 143, 239, 240–242
Technomic Inc., 184 Turnover:
Television, ix, 2, 111, 131, 233–234, 270 asset, 63
Theby, Joe, 41–42 employee, 3, 21–22, 207, 248, 264