Page 330 - Harnessing the Management Secrets of Disney in Your Company

Index 311

U The Walt Disney Company (Cont.):
UniGov in Indianapolis, IN, 130 values of, 37–38
Universal Pictures, 107 Walt Disney Productions, 4
Walt Disney World:
V Animal Kingdom theme park, 202, 221,
Value of collaboration, 83–84 267, 269–270
Values (character), 37–40, 57–60, 107, corporate sponsorships, 109, 110
114, 205 customer service, 4–5, 48–49, 61–62, 65,
Values of The Walt Disney Company, 221–222
37–38 details, 203
Van der Rohe, Mies, 201 EPCOT Center, 90–91, 110, 138
Vance, Michael, 114 hotels of, 115–116
Vendors, 10, 112–113, 264 Magic Kingdom, 216
Video re-release policy, 43 opening, 138, 216
Video Store Magazine, 43 real estate for, 44
Vision, 10, 23, 50–55, 74, 161, 173 repeat visitors to, 10
Vision Align, 51–54, 74 (See also Disney University)
“Walt’s Way,” 1–13
W authors’ study of, 1–3
Wachovia Corporation, 69 believe, 2, 9–11, 268–269
Wal-Mart, 111, 114 customer service, 61–62
Wall Street Journal, 222 details, 201–202
Walt Disney Attractions, 39 Dream. Believe. Dare. Do. philosophy,
The Walt Disney Company: 2, 9–11
ABC acquisition, 111 dreams into reality, 5–9
commitment to beliefs, 268–269 examples, 11–13
current challenges, 267–270 excellence benchmark, 3, 4–5
customer service, 4–5, 10, 48–49, 61–62, future of, 267–268
65, 221–222 leadership lessons, 271–273
Eisner joins, 134, 138, 219 methodology summary, 10
excellence, 3–5, 7–9, 42–44, 156–159, perfectionism, xi-xii, 7–9, 61–62, 149,
202–204 202–210, 230, 274
finest entertainment mentality, 3, 4, planning, 149–150
39–40, 54, 223 process graphic, 275
Imagineering, 19–20 re-creating magic, 215–224
initial investors, 1, 106 risk taking, 127–128
innovation, 6–7, 46–50 storyboarding, 185–186
long-term mentality, 43–46 thriving on challenge, 269–271
new market entrance, 74 Whirlpool Global No-Frost Team, 11–12
planning centers, 93–94, 175–178 WCG (Windsor Capital Group), 26–27
policy realignment, 53 Welch, Jack, 237
re-release policy, 43 Welcoming, customer service, 64–69
stock performance, 10, 216–218 Wells, Frank, xii, 110, 138–139, 216,
teamwork, 7–9, 17, 83–85, 90–93 218–221, 269