Page 327 - Harnessing the Management Secrets of Disney in Your Company

308 Index

“People First/Point” at Ernst & Young, Problem solving:
142–145, 239–242 customer service, 69–72
Perception, 27, 32, 75–78, 222, 243, 250 face-to-face communication, 25, 73, 162,
Perfectionism, xi-xii, 7–9, 61–62, 149, 176, 190–191
202–210, 230, 274 leadership, 84
Performance appraisal, 159–160, 164 partnerships, 123
Performance development plans, risk, 133
160–163 storyboarding technique, 185, 187, 196
Performance Learning Cycle, 154–156 teamwork, 232–233
Personal development plans, 160–163 Process superiority, 48–49, 71–74,
Peter Pan (film), 2 162–163, 192–196, 275
Peters, Tom, 63 Project management, 170–180
Physics Department, San Jose State blue sky process, 19, 169–173
University, 76–77 co-location, 93–94, 101, 102, 177–178
Pike Place Fish Market (Seattle, WA), 137 creativity, 170–175
Pinocchio (film), xiii, 6, 18, 40, 204 holistic approach to, 176, 178–180
Pirates of the Caribbean (film), 221 planning centers, 175–178
Pirates of the Caribbean (theme park vision and idea-generation, 173
attraction), 8, 91 “Walt’s Way,” 8
Pixar, xii, 111, 218, 221–223, 270
Pizzinato, Elizabeth, 244, 246 Q
Planetree, 81–82, 252–254 Quality, 98, 160, 206–210
Planning (Do), 169–184
blue sky process, 19, 169–173 R
centers for, 93–94, 175–178 Rainbow Babies, 103–104
communication, 175–178 Ramis, Harold, 96
creativity management process, Raytheon Company, 42
170–175 R&D Division, Walt Disney Company,
examples, 180–184 46–47
holistic approach, 178–179 Re-release policy, 43
personal development plans, 160–163 Reagan, Nancy, 70
questions and actions, 179–180 Real estate, 43–44
steps in, 171–172 Reinforcement of teams, 94
“Walt’s Way,” 149–150 Reinventing the Corporation (Naisbit), 137
(See also Storyboarding) Responsibility for training, 151–153
Pleasure Island attraction, Disney World, Restructuring organization, partnership,
19–20, 53 112–117
Plumbing & Industrial Supply, 77, 156 Retailing:
Policy manuals, corporate, 86, 91 Disney Stores, 90, 139
Post-it notes, 72 licensing, 107–109, 139, 205, 222–223
Powanda, William “Bill,” 81–82, 249, 253, partnerships, 111, 114, 270–271
254–255 perception of, 63, 77
Practice (See Training) re-release policy, 42–43
Principles (See “Walt’s Way”) (See also specific companies)