Page 328 - Harnessing the Management Secrets of Disney in Your Company

Index 309

Rewards, 10, 94–95, 155 “Show,” theme parks as, ix
Risk and risk-taking: Simpson College, 151
commitment to, 10 Six Sigma, 158–159
by Walt Disney, 1, 4, 6–7, 108–109, Skepticism, 3, 7, 139–140, 188–190
128, 129 Skip-level meetings, 190
by Eisner, 139, 216–218 Snow White and the Seven Dwarfs (film), 3,
hiring policies, 124–126 6, 7, 43, 84, 127, 136, 203, 235
innovation, 134–136 Snyder, Michael, 49
problem solving, 133 Song of the South (film), 175
vs. short-term mentality, 133–134 “The Sorcerer’s Apprentice” from Fantasia,
support for, 128–130 108
types of risk, 133–134 Sperlich, Harold, 129
(See also Dare) Speros, Jim, 145
Ritalin, 122–123 Spielberg, Stephen, 28
Ritter, Mike, 240 Splash (film), 269
Roger Rabbit (film), 210 Sponsorships, corporate, 109, 110
Rohde, Joe, 269 “Spray and pray method” training, 154
Rosenbluth, Hal, 126 Staff (See Employees)
Ruthless People (film), 269 Steamboat Willie (short film), 4, 127
Stevenson, Scott, 21
S Stewart, James, 218
Safety concerns, 39–40, 53, 54, 112 Stokowski, Leopold, 108
Samy, Regina, 27 Storyboarding (Do), 185–200
Scandinavian Airlines, 76 vs. brainstorming, 185, 187–189, 194
Schneider, Peter, 27–28, 38, 205 communication, 190–192
School of Nursing, Indiana University, 116 defined, 185
Schumacher, Tom, 27 examples, 197–200
Schwartz, Kenneth, 251–252 facilitator, 192–194
Secret Service (DiJulius), 256 vs. flipcharts, 121, 187, 189
Security officers, theme parks, 41 guidelines, 193
Self-assurance, 153, 274 origins of, 186–188
September 11, 2001, terrorist attacks, 145 problem solving, 185, 187, 196
Servant Leadership, 165–166, 262–263 process, 192–196
Service America (Albrecht and Zemke), 3 project management, 8, 10
Shades of Green Resort, 115 questions and actions, 193, 196
“Share the spotlight” (See Partnerships) skepticism, 188–190
Sharp, Isadore “Issy,” 57–60, 84–85, 238, starting to use, 192–193
244–245, 247, 286 supplies for, 192
Short-term mentality: types of, 195
vs. long-term, 10, 42–46, 51, 131–133, “Walt’s Way,” 185–186
160, 239 Storytelling, 6, 17–19, 23, 41, 86, 185–187
risk-taking, 133–134 Stossel, John, 234
stock performance, 218 Strategic alliances and competitive
Vision Align, 51–54, 74 advantage, 105–106