Page 323 - Harnessing the Management Secrets of Disney in Your Company

304 Index

Eisner, Michael (Cont.): Ernst & Young (Cont.):
early performance, 216–217 as Disney Way example, 142–145,
idea solicitation, 27–28, 90 238–244
joins Walt Disney Company, 134, 138, EuroDisney (Disneyland Paris), 74, 115
219 Ewert, Doug, 264, 265
on long-term view, 44, 139 Excellence, 3–5, 7–9, 42–44, 156–159,
at Paramount Pictures, 134, 219 202–204
paranoia of, 218–222
partnerships, 110 F
performance, 210–217 Face-to-face communication, 25, 73, 162,
risk-taking by, 139, 216–218, 269–270 176, 190–191
time-share pressures, 48 Facilitator, storyboarding, 192–194
“Walt’s Way” rejection, 111, 221 Fantasia (film), 108–109
Wells partnership, 216, 218–221 Farnsworth, Megan, 122
Emotional intelligence, 166 Father Carl (Abbey Press), 45–46, 100
The Emperor’s New Groove (film), 218 Feedback, 27, 75–76, 162, 164, 190
Employees: Felix the Cat, 107
empowerment, 10, 26, 64, 91, 158, 161 Ferraro, John, 243
front-line, 40, 78, 88, 90–91, 115, 153, Fiat, 4
200 Film-making (See Animation; specific films)
hiring, 41, 134–136, 165–166, 237, 247, Financial considerations:
256, 264 balancing act, 201–202, 204–206
partnership, 7–9, 27–30, 38–42, 90–91 cost and creativity, 6–7, 170, 202–206
performance appraisals, 159–160, 164 details, 201–204
suggestions by, 27, 90–93, 98–99, 112, of Walt Disney, 6, 42–43, 106–110, 170,
116, 186, 188, 195 202–203
turnover, 3, 21–22, 207, 248, 264 of Eisner, 218–222
welcoming as guests, 64–65 initial investment, 1
(See also Customer service; Dream risk taking, 6
Retreats; Teamwork; Training) The Walt Disney Company, 10, 216,
Empowerment, employee, 10, 26, 64, 91, 218–222, 221
158, 161 FISH! (Christensen), 137
Entertainment: “Fish Philosophy,” ix
finest entertainment mentality, 3, 4, 39, “Five Tips for Managing Creativity” (Iger),
54, 223 222
“good show” mentality, 4, 7, 39–40, 78, Flexible Work Arrangement (FWA),
149, 152, 202–204, 267–269, 274 Ernst & Young, 243
holistic approach to, 202–203 Flipcharts, 121, 187, 189
as mission, 1, 4, 39, 50–55, 66, 87–89, Focus, common teamwork, 86–87
223–224 Focus groups, 76, 79, 80, 189, 251
EPCOT Center, 90–91, 110, 138 Ford, Henry II, 129
Ernst & Young: Ford, William Clay, 129
awards, 279–280 Ford Motor Company, 105, 129
business summary, 280 Formalized beliefs, leadership, 40–42