Page 93 - The extraordinary leader

70 • The Extraordinary Leader

Making Tactical Change

Listed below are behaviors describing different approaches a person could use
to help create organizational change. Circle the letter beside the action you
would most likely take. Even if you were likely to do both, select the one answer
that you feel would have the greater impact of a successful change effort.

1. A. Make the tough decision necessary to help implement the changes.
B. Encourage people to express their ideas and opinions about the
changes openly.

2. A. Communicate effectively so others see how these changes fit into
the picture.
B. Involve people in problem solving and decision making regarding
the changes.

3. A. When people are not clear about how to move forward on a
change, get them to consider alternative approaches to
implementing changes.
B. Actively seek out information about people’s thoughts and
perspectives regarding the changes.
4. A. Closely monitor, against clear standards, the progress people are
making on the change.
B. Seek examples of the impact of the changes.
5. A. Let people know clearly what is expected of them regarding the
changes.
B. Help people understand the rationale behind decisions regarding
the changes.
6. A. Keep people focused on the changes to be made.
B. Provide support when people take risks making changes, even if
they fail.
7. A. Follow up with people on individual commitments they make to
bring about changes.
B. Encourage people to share information about what’s working and
what’s not.
8. A. Clarify individual tasks and responsibilities associated with the
change effort.
B. Find ways to create and use development opportunities associated
with the change effort.