Page 14 - The Handbook for Quality Management a Complete Guide to Operational Excellence

PART I

Business-Integrated

CHAPTeR 1
Quality Systems Organizational Structures

CHAPTeR 2
The Quality Function
CHAPTeR 3
Approaches to Quality
odern organizations trace their roots to the Indus- CHAPTeR 4
trial Revolution, which provided the impetus for Customer-Focused
Mmovement from a tradition of craftsmen to that of Organizations
mechanized industries. Rapid advances in mobile power
sources, such as the steam engine, improved transporta-
tion, gas lighting, advances in metallurgical and chemical processing, and so
on led to both supply of material, methods, and infrastructure and a demand
for business innovation to meet the needs of a growing market. As businesses
grew, smaller (often family-run) businesses were replaced by larger corpora-
tions, who could raise the capital necessary to grow rapidly.
In industrialized countries, organizations changed completely, giving rise to
the bureaucratic form of organi zation. This organizational form is characterized
by the division of activities and responsibilities into departments managed by
full-time management pro fessionals who had no other source of livelihood
other than the organization.

01_Pyzdek_Ch01_p001-014.indd 1 11/21/12 3:34 PM