Page 378 - The Handbook for Quality Management a Complete Guide to Operational Excellence

364 M a n a g e m e n t o f H u m a n R e s o u r c e s M a n a g e m e n t o f H u m a n R e s o u r c e s 365

13. He will hold an informal, unhurried conversation with every one of
his people at least once a year, not for judgment, merely to listen. The
purpose would be development of understanding of his people, their
aims, hopes, and fears. The meeting will be spontaneous, not planned
ahead.
14. They understand the benefits of cooperation and the losses from com-
petition between people and between groups (Kohn, 1986).

Deming’s perspective is important in that it represents a radical departure
from the traditional view of the manager’s role. As of this writing, it repre-
sents a set of normative guidelines that few organizations incorporate com-
pletely, and incorporates much of the modern understanding of motivational
psychology.

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