Page 454 - The Handbook for Quality Management a Complete Guide to Operational Excellence

440 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 441

c. Management indifference or apathy
d. Conflicting quality specifications
e. Work space, equipment, and environment
135. Which of the following does not generate product-quality
characteristics?
a. Designer
b. Inspector
c. Machinist
d. Equipment engineer

136. Extensive research into the results of quality motivation has shown
that:
a. the supervisor’s attitude toward his or her people is of little long
term consequence.
b. motivation is too nebulous to be correlated with results.
c. motivation is increased when employees set their own goals.
d. motivation is increased when management sets challenging goals
slightly beyond the attainment of the better employees.

137. McGregor’s theory X manager is typified as one who operates from
the following basic assumption about people working for him or her.
(Select the one best answer.)
a. Performance can be improved through tolerance and trust.
b. People have a basic need to produce.
c. Status is more important than money.
d. Self-actualization is the highest order of human need.
e. People are lazy and are motivated by reward and punishment.
138. Quality motivation in industry should be directed at:
a. manufacturing management.
b. procurement and engineering.
c. the quality assurance staff.
d. the working force.
e. all the above.

139. Who has the initial responsibility for manufactured product quality?
a. The inspector
b. The vice president
c. The operator
d. The quality manager

140. A fully developed position description for a quality engineer must
contain clarification of:
a. responsibility.
b. accountability.
c. authority.

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