Page 455 - The Handbook for Quality Management a Complete Guide to Operational Excellence

442 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 443

d. answers a and c above.
e. answers a, b, and c above.

141. One of the most important techniques in making a training program
effective is to:
a. give people meaningful measures of performance.
b. transmit all of the information that is even remotely related to the
function.
c. set individual goals instead of group goals.
d. concentrate only on developing knowledge and skills needed to do a
good job.

142. In order to instill the quality control employee with the desire to
perform to his or her utmost and optimum ability, which of the
following recognition for sustaining motivation has been found
effective for most people?
a. Recognition by issuance of monetary award
b. Public verbal recognition
c. Private verbal recognition
d. Public recognition, plus non-monetary award
e. No recognition; salary he or she obtains is sufficient motivation
143. Which of the following methods used to improve employee efficiency
and promote an atmosphere conducive to quality and profit is the
most effective in the long run?
a. Offering incentives such as bonus, praise, profit sharing, etc.
b. Strict discipline to reduce mistakes, idleness, and sloppiness
c. Combination of incentive and discipline to provide both reward for
excellence and punishment for inferior performance
d. Building constructive attitudes through development of realistic
quality goals relating to both company and employee success
e. All of the above provided emphasis is placed on attitude
motivation, with incentive and discipline used with utmost caution

144. An essential technique in making training programs effective is to:
a. set group goals.
b. have training classes that teach skills and knowledge required.
c. feed back to the employee meaningful measures of his performance.
d. post results of performance before and after the training program.
e. set individual goals instead of group goals.

145. In the pre-production phase of quality planning, an appropriate
activity would be to:
a. determine responsibility for process control.
b. determine the technical depth of available manpower.
c. establish compatible approaches for accumulation of process data.
d. conduct process capability studies to measure process expectations.

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