Page 451 - The Handbook for Quality Management a Complete Guide to Operational Excellence

438 A p p e n d i x D S i m u l a t e d C e r t i f i c a t i o n E x a m Q u e s t i o n s 439

116. When one first analyzes quality cost data, he might expect to find that,
relative to total quality costs:
a. costs of prevention are high.
b. costs of appraisal are high.
c. costs of failure are high.
d. all of the above
117. Quality costs should not be reported against which one of following
measurement bases:
a. direct labor.
b. sales.
c. net profit.
d. unit volume of production.

118. The basic objective of a quality cost program is to:
a. identify the source of quality failures.
b. determine quality control department responsibilities.
c. utilize accounting department reports.
d. improve the profit posture of your company.

119. Accuracy is:
a. getting consistent results repeatedly.
b. reading to four decimals.
c. using the best measuring device available.
d. getting an unbiased true value.
120. Measurement error:
a. is the fault of the inspector.
b. can be determined.
c. is usually of no consequence.
d. can be eliminated by frequent calibrations of the measuring device.
121. Precision is:
a. getting consistent results repeatedly.
b. reading to four or more decimals.
c. distinguishing small deviations from the standard value.
d. extreme care in the analysis of data.
122. If a distribution is skewed to the left, the median will always be:
a. less than the mean.
b. between the mean and the mode.
c. greater than the mode.
d. equal to the mean.
e. equal to the mode.

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