Page 274 - The Resilient Organization

Index

A AT&T ODDsters:
ABC News, 176 imaginative thinking, 133–150
Adams, Scott, 119, 160 institutional activism, 184–190
Adaptation, as organizational AT&T Strategy and Business
resilience building block, 107–110 Planning, 142
described, 92 AT&T Wireless, 145
striving for best fit, 107–108 AT&T WorldNet Services, 144
vs. resistance, resilience reform, Awareness, absence of, and strategy
8–10 failure, 15–16
vulnerability and change, 108–110
Aeolipile, 95 B
Afghanistan, Innovation Democracy, Back-into discovery, 237
Inc., 113–116 Bandura, Albert, 75
Alcatel-Lucent, 234 Banker, 51
Allen, Bob, 137, 138 Basic processes of institutional
Amateurs, innovation independence, knowledge, 192–193
159–163 Battle ready, tests of resilience,
Amazon.com, 14, 18 38–40
Anders the ODDster, 140, 143 Behavioral dangers/seductions of
Anderson School of Management, high success, 56
UCLA, 16 Behavioral robustness, 106–107
Apple, 13, 32, 39, 54, 67 Bell, Alexander Graham, 146
Armstrong, Mike, 137, 145 Bell Labs (see AT&T Labs)
“Arrested decay,” 76–77, 78 Bell System, 146
Ashby, W. Ross, 93, 207 Best Buy, 17
Ashby’s law of requisite variety, 232 Best practices, copying, 4
Atlassian, 221 Bezos, Jeff, 18, 19
AT&T, 78, 153, 234 Bias:
AT&T Broadband, 145 in cognition, 41
AT&T Business, 145 management, 201, 212
AT&T Consumer, 145 as strategy challenge, 16
AT&T Labs (previously AT&T Bell Birch, Paul, 119
Labs), 54, 135–136, 138, 144, Bismarck, Otto von, 42
146, 185, 186, 188, 192, 203, “Black swan” events, 16, 91
234 “Black swans,” 41–42

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