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Index 263

Grassroots organization, Dean for I
America, 169 IBM, 232
Greenspan, Alan, 3 Ideas:
Grove, Andy, 54 fallen eagle vs. reality, 4
imprisonment by, humor and sisu,
H 118–120
Hacking, 158, 205, 236 power of, 231
Haier, 103 (See also innovation)
Hamel, Gary, 3, 8, 9, 66, 106, 123, Ideation, leadership, 91
143, 183, 203–204, 221, 228 Ideological challenge, structural
Hanover, NH, crowdsourcing robustness, 106
and open organizing, 154, Imaginative thinking:
165–180 AT&T ODDsters, 133–150
Hanson, Norwood Russell, 210, 211, as organizational intelligence, 93–95
215, 218, 237 Implementation flexibility, strategy,
Harvard Business Review, 3, 235 14–15
Hawthorne experiment on Incremental commitment and decision
productivity, 215 making, leadership, 85–89
Hayward, Tony, 108 Individual resilience, 28–29
Heinckel, 104 Individual trauma, defined, 66
Helsinki School of Economics Inertia and organizational decline:
(Aalto University), 42 factors underlying, 32
Heuristics: as performance trap, 52–53
black swans, 16 strategy failure, 14–15, 31–32
commitment creed, 87, 88 Inner strength [see Sisu (inner strength
human cognition, 41 or tenacity)]
Hewlett-Packard, 53 Innovation:
High performance, as trap, 76 failure, and eventual success, 232
High-performance organizations, vs. independence (see Innovation inde-
robust organizations, 233 pendence)
High resource leverage, resourceful- resource constraints, 103–104
ness, 99–100 resourcefulness, 99–104
High success, as performance trap, resource-scarce, 102–103
52, 53–57 trauma (see Innovation trauma)
Historical view, resilience reform, 7–8 Innovation Democracy, Inc., 113–116
Hoegl, Martin, 63, 64, 65, 102, 103, Innovation independence, 155–163
104, 232, 233 amateurs, 159–163
Hollnagel, Erik, 7, 29, 30 engagement and passion, 154
Honda, 16–17, 86 formula for, 157
Household International, 51 importance of independence,
How the Mighty Fall (Collins), 15, 53 158–159
HSBC, 51 marketplace, amateur, 162
Hsieh, Tony, 19 organization of amateurs, 161–163
Human fallibility, 40–43 Innovation trauma:
“Humbition,” 54–55 defined, 65, 66
Humor, 117, 118–120 at Sun Microsystems, 61–75