Page 275 - The Resilient Organization

260 Index

Blonder, Greg, 136, 144, 186, China, resource-scarce innovation, 103
187–188 Chrysler, 39
BMW, 104 Cisco Systems, 17
Bocconi University, 64 Clean slates, starting from, 47
Boston Consulting Group (BCG), 17 Climate change, 7–8
Brattain, Walter, 203 Clinton, Bill, 171
British Airways, 119 Clinton, Hillary, 113
British Petroleum (BP), 14, 108 Cognition:
Browne, Lord, 108 commitment creed, 87–88
Building organizational resilience: dangers/seductions of
building blocks, 81, 92-93, 97–110 high success, 56
case studies, 121–150 nature of human cognition, 41
innovation trauma with Sun Ray, structural robustness, 105–107
73–75 (See also imaginative thinking)
leadership, 83–96 Collaborative case writing, as innova-
sisu, resilience as, 92, 111–120, 233 tion trauma treatment, 74
Burden of leadership, 89–91 Collective action, challenges of
Business model traps, 31–32 taking, 90
BusinessWeek, 18, 138 Collins, Jim, 15, 53, 208
Commitment creep:
C defined, 86
California for Democracy, 169 leadership, 85–89
Cambridge University, 38 Commitment traps, 31
Campbell, Donald, 213, 215, 218 Competition:
Canaries, 143 responses to, reservoirs for
Carlsen, Arne, 233 change, 18
Case studies: tests of resilience, 33–37
imaginative thinking, 133–150 Competitive logic, 33, 35, 37, 39
innovation trauma, 61–75 Complacency:
reservoirs for change, 121–132 past performance, 76
(See also Postcards) as performance trap, 76
Chambers, John, 17 Computer Telephony, 144
Change: Confrontational strategies, 34–37
adaptation (see Adaptation, as Constraints Spark Creativity
organizational resilience (Gibbert and Hoegl), 103
building block) Containment strategies, 34, 36, 37
arguments for and against, Coordinated action, challenges of
108–109 taking, 89–90
cost vs., 8–9 Copeland, Matti, 232
crisis-driven, 9–10 Core group (see Performance traps)
difficulty, and delay, 10 Corporate jesters, sisu, 117,
philosophy, Innovation Democracy, 118–120
115–116 Corporate resilience, performance
reservoirs for (case study), 121–132 assessment, 40
Characteristics of resilience, 28 Cost vs. change, 8–9