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266 Index

Merton, Robert, 21 Open communities, Dean for America,
Messerschmitt, 103–104 178
Meyer, Ron, 15, 58, 191 Open innovation, defined, 154
Mezias, Stephen J., 201, 207, Open organizing, Dean for America,
208, 209 165–180
Microsoft, 14, 15, 34, 54, 64, 67, 71, collapse, 174–176, 225
73 described, 154
Microsoft’s Windows, 33 digital media, 176–178
Miller, Danny, 15 fund-raising activities, 170–172
Miller, Rick, 137 grassroots organization, 169
Miner, Anne S., 207, 208, 209 innovation independence, 162–163
Mintzberg, Henry, 86, 183, 203 Internet organization overview,
Mission, Innovation Democracy, 167–168
114–115 open communities, 178
MIT Sloan Management Review origins, growth and evolution, 168,
(magazine), 31, 233 169–174
Mitigation of risk, resourcefulness, resilient organizing, implications for,
100 179–180
Mohmand, Wagma, 114 serendipity, 176–177
Moldenhauer-Salazar, Jay, 63, social media, 177–178
73–74, 75 “taking the country back,” 170
Morse, Samuel, 159 voter contact, 172–174
Motivation and innovation Open trial and error, 236
independence, 158 Operational efficiency, performance
Muller, Amy, 135, 186, 234 assessment, 40
Operational resilience, role of, 29–32
N Opportunities:
Napoleon, 35 for discovery, 237
National Public Radio (NPR), 47 imaginative thinking, as organiza-
Natural selection and adaptation, tional intelligence, 93–94
107–108 for resilience and resilience
Nature of institutions, and institutional reform, 7
knowledge, 191–192 threat transformation into, strategic
The New York Times, 19, 89 resilience, 20–23, 30
9/11 Commission Report, 20 Opportunity Discovery Department
Nokia, 14, 17, 39 (ODD), AT&T (see AT&T
Noncompetitive strategies, 35 ODDsters)
Normal distribution of events, 16 Oracle Corporation, 232
North, Douglas C., 185, 189, 191 Organizational decline:
NPR (National Public Radio), 47 factors underlying, 32
as performance trap, 52–53
O strategy failure, 14–15, 31–32
Obama, Barack, 20, 47, 167, 225 Organizational intelligence, as
ODDsters (see AT&T ODDsters) resilience building block:
Olsen, Johan P., 161, 185, 191, described, 92
209, 211, 215 leadership, 93–95