Page 184 - The Six Sigma Project Planner

Figure 28. Strategy Deployment Plan

Cost per unit Productivity
strategy
Asset
utilitization Financial Shareholder
Revenue performance perceived value
Revenue from growth strategy
new sources Voice of
Shareholder
Profit per Operational
customer excellence

Price Customer Customer value Customer
Time intimacy proposition perceived value
Quality
Selection
Product or Voice of
Service service attributes Customer
Relationship
Excel in one customer value
Speedy service proposition. Maintain threshold
Functionality Innovation levels for the other two.
Product
introduction Customer
revenues management
processes
Key customer
variables
Operations
and logistics
Inventory Internal process Employee
Delivery excellence perceived value
Costs Regulatory
compliance
Audit results Voice of
Employee Employee
competencies
Skills gaps
Bold indicates item is a differentiator,
Technology
Research which we must excel at. Regular type
Learning
deployment and growth indicates item is a standard
time requirement.
Corporate culture
Employee
feedback

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