Page 223 - The Starbucks Experience

Index

Suppliers: Uniqueness, acknowledging,
C.A.F.E. Practices for, 160–161 24–25
quality of product from, 62–63 Urban Coffee Opportunities
Starbucks standards for, (UCO), 161–162
161–162
V
T Values, 6, 10 (See also Five Ways
Tagore, Rabindranath, 81 of Being)
Tax Day event, 86 Vanderknapp, Holly, 144–145
Taylor, Sandra, 127, 165, 167, Vernier, Laura, 105–106
169–172 Viapiano, Paul, 99–100
Taylor, Shelli, 128–129 Vision for Starbucks, 2–3
Third place, 12 (See also Volunteerism, 162–163,
Ambiance of stores) 166–171
Time magazine, 122 Vulnerabilities of Starbucks,
Tingler, Amy, 70–71, 125–126 14–15
Tolmen, Tiffany, 4
Train station coffee giveaway, 92–93 W
208 Training, 8–9 Wall Street Journal, 116
for Coffee Masters, 35–36 Walters, Tom, 59–60
Conversations and Water, sale of, 31
Connections, 65–67 Welcoming, being, 22–25
formal, 35–36 Williams, Paul, 11
importance of, 64–69 Wilson, Joy, 10, 23
for knowledgeability, 34 Winfrey, Oprah, 97
Starbucks Experience from the Wisecup, Elif, 100
Inside Out, 67–69 Work environment, in mission
“Traveling surprises,” 92–93 statement, 9
Triple bottom line, 157 Workforce Management, 7, 9
Trust in company, 156–158 World’s Columbian Exposition,
Tsunami of 2005, 172 82
Tutoring program, 167–168 Wright, Howard, 141–142
Wyss, Lara, 167
U
UCO (see Urban Coffee Z
Opportunities) Ziyi Zhang, 122