Page 219 - The Starbucks Experience

Index

Genuineness, 25–30 J
Global Finance, 156 Japan:
Godin, Seth, 13 Coffee Jelly Frappuccino ®
Grandview Elementary School blended beverage, 40
(Vancouver, Canada), local market issues in, 123–124
167–169 Jelly, coffee, 40
Green Apron Book, viii, 21, 43, John, Elton, 137
44 Johnson, Earvin “Magic,” 161
®
Green tea Frappuccino blended Johnson, Gregg, 104, 112–115
beverage, 138–139 Johnson Development Corporation,
Greengard, Samuel, 7 32–33, 161, 162
Jones, Beth, 56
H Jones, Robin, 42
Hammers, Maryann, 9 Jones, Timothy, 51–52
Hancock, Herbie, 137
Harms, Stefanie, 32 K
Harris, Bernadette, 75 Kelly, Kimberly, 77
Hart, Kristena, 126 Kirbyson, Geoff, 7
204 Hatta, Hiromitsu, 40 Kitchell, Sonya, 137
™
Hay, Dub, 62–63, 117–118 Know , 27–28
Health care benefits, 159 Knowledgeability, 34–37
Heine, Heinrich, 110 Kosher products, 126
Hernandez, Nerieda, 41–42 Kotas, Meredith, 53–55
Holy Family Day Home, 164 Krause, Caroline, 169
How to Win Friends and Influence Kyle, Gerald, 134–135, 147–148
People (Dale Carnegie), 23
L
I Leadership, 6–7
Ice cream social event, 87 and employee stock options, 7
Ichikawa, Dai, 40 Green Apron Book message
Improvements, partners’ from, 21
involvement in, 38–41 living of values and principles
Independent coffee shops, by, 10
resistance from, 130–131 and personal connection, 12–13
Involvement, 37–43 and understanding of prof-
in the business, 39–41 itability, 8
in the community, 41–42 Learning institution, Starbucks as,
in the store, 38–39 178