Page 220 - The Starbucks Experience

Index

Lenahan, Lisa, 145–146 Moore, John, 11
Local market issues, 120–121 Moore, Lauren, 42
in China, 121–123 Moore, Lydia, 26–27
in diverse U.S. communities, Mueller, Amy, 94–96
125–126 Music in stores, 51–52, 89–90,
in France, 124–125 135–137, 181
in Japan, 123–124
Lombard, Ken, 135–137, 162 N
Loudermilk, Josh, 103 Names, using/remembering, 23
Naysayers, 135–138
M NCBS, 21
Mace, Rick, 38–39, 147 Neir, Thomas, 123
Mahoney, Karen, 171 Nelson, Sandy, 147
Make Your Mark program, Nicholls, Peter, 85–86
166–167
Mao Tse-Tung, 121 O
Martin, David M., 21, 110–114 Objectives, prioritizing, 64–69
Matthews, Scott, 94–96 Olson, Dave, 15
McDonald’s, 5 Oprah television show, 97 205
Mead, Margaret, 179–180 Oriko, Sheeba, 157–158
Mecklenburg, Sue, 154 Ouchi, Monica Soto, 121–122
Mesa, Leeann, 131–132
Midwood Ambulance Service, P
142–143 Page, Devin, 57
Misinformation, countering, Paper cup sleeve, 72–73
140–142 Park, Michael Y., 137
Mission Review Committee, 9 Parker, Ginny, 123, 124
Mission statement: Partners (employees):
environmental concerns in, benefits for, 8, 159
73–74 in brand building, 12–13
living out of, 10–11 educational programs for,
profitability in, 8 64–69
social commitment in, 153 empowerment of, 15
work environment in, 9 formal training for, 35
Mission Statement and Guiding Green Apron Book for, 21
Principles, vii–viii importance of details to, 74–78
Mistakes, handling, 104–106 leadership’s attitude toward, 10
Montgomery, Brad, 90 mutual respect among, 11