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Page 180, . . . a net negative to a net positive. Scoble, Robert, and
Shel Israel. Naked Conversations, Hoboken, New Jersey: Wiley,
2006, p. 18.
Page 181, . . . at least once a week. Laff, Michael, “Got Stress?”
T&D, July 2006, pp. 28–36. (Survey: Joanne Sujansky, CEO,
KEYGroup Consulting)
Page 182, . . . skill they needed to succeed! Weinstein, Margery.
“When Leaders Go Wrong,” Training, August 2006, p. 11.
Page 182, . . . it were a personal attack. Goleman, Daniel. Work-
ing with Emotional Intelligence, New York: Doubleday/Bantam,
l998, p. 12.
Page 183, . . . within a two-year time frame. Durett, Jacqueline.
“R-E-S-P-E-C-T: Find Out What That Means to Employees,”
Training, June 2006, p. 12.
Endnotes 195
