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Endnotes

Page 5, . . . than lip service to the idea . . . Thatcher, Mandy.
“Challenging the Status Quo in Senior Leader Communica-
tion,” Strategic Communication Management, October/Novem-
ber 2005, pp. 6, 9 (study by Melcrum on leadership communi-
cation).
Page 10, . . . companies with ineffective communication prac-
tices . . . Finney, John.“A World of Difference,” Communication
World, July–August, 2006, pp. 34–36. (Source: Watson Wyatt
2005–2006 Communication ROI Study, involving 335 partici-
pating companies in the United States and Canada)
Page 11, . . . dangerous corporate culture . . . Charan, Ram, and
Jerry Useem. “Why Companies Fail,” Fortune, May 27, 2002.
Page 19, . . . The International Association of Business Commu-
nicators . . . Anonymous. “Bad News Bearers,” T+D, March
2006, p. 60.
Page 20, . . . second most often reported offense . . . Thibodeau,
Jan. “Course and Discourse.” TD Journal, August 2006, p. 13.
(Study entitled: “The Business of Truth: A Guide to Ethical
Communication”)
Page 37, . . . according to the results of a study of 1,845 U.S. work-
ers . . . Kornik, Joseph. Training, October 2006, p. 20.
Page 49, . . . effectively communicate their goals . . . Conway, Joe.
“Senior Leaders Improve Their Communication with Employees,
Towers Perrin Consortium Finds,” TowersPerrin.com Press Re-
lease: Stamford, CT, September 7, 2005.

Endnotes 193

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