Page 203 - The Voice of Authority

A Final Note

Communication makes the “top three” in many lists to-
day. The most important ingredient in happy marriages.
The most essential element in raising well-adjusted teens.
The most vital skill in job-interviewing success. The great-
est problem voiced by political parties in gaining support
for their candidate. The most frequent complaint employ-
ees cite as their reason for leaving an organization. The
most frequent reason top talent joins a new team. The
biggest challenge leaders experience in times of change and
upheaval. The most critical component of great customer
service.
It’s all about communication. And success in business is
all about how well you communicate—to your coworkers
and customers. So the next time you face a dilemma about
what to say, when to say it, or how to say it, mull over these
possible perceptions or realities and consider these strate-
gies:

Note 191

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