Page 219 - The Voice of Authority

Index

Accountability, 24–25, 111 Blot, Eric, 141
Acknowledgement and listening, Body language, 70
124–125 Bossidy, Larry, 1, 11
Al-Sahhaf, Saddam Saeed, 34 Bottom line as opening line,
Al-Zarqawi, Abu Masub, 17 157–159
Amazon.com, 152 Bridges, Steve, 112–113
Ambrose, Stephen E., 175 Brown, Mike, 115–116
Anticipation of reactions, 156 Bush, George W., 112–113, 158, 166
Apologies, 128–131 Business for Diplomatic Action, 136
Appearance and credibility, 103, Buzzwords vs. plain English, 55–58
104–106
Archambeau, Shellye, 5 Caring about people, 117–118
Associated Press, 129 Cartoon query, 25
Assumptions, 67–69 Character and credibility, 103
Attention to detail, 93–95 Charan, Ram, 11
Authenticity, 109–110, 142 Churchill, Winston, 160, 175–176
Awak’iT, 141 Circular communication, 169–192
compelling conversation cultiva-
Bad news: tion, 184
clarity and difficult conversa- coordination and service, 170–173
tions, 86–87 defined, 170
fear of giving, 34–35 feedback, 181–184
framing, 42–44 frontline leadership, 177, 178
prompt disclosure of, 40–42 making connections, 186,
sensitive phrasing of, 123–124 190–191
Bahamonde, Marty, 115 meaningful internal, 174–176
Berquist, Tom, 141 method choices, 186–189
Bezos, Jeff, 152 positive leaking, 177–178
Bin Laden, Osama, 67 problem communication,
Blank stares, 48–50 173–174
Blogs, 17, 140–143, 179–181 publicity, 179–181

Index 207

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