Page 223 - The Voice of Authority

IBM, 141, 151 Microsoft, 141, 179–180
Immediacy, 133–135 Morale, low, 49
Inc., 180
Information vs. communication, 5–6 Negative comments about manage-
ING Asia/Pacific, 141 ment, e-mails, 164
Ingres, 141 Nonverbal communication, 70
Insincerity, 21–22, 54 Novell, 141
Intel, 141
Internal communication, meaning- Obnoxious behavior, 9
ful, 174–176 Occidental Petroleum, 58–60
International Association of Busi- Off-stage lies, 23–24
ness Communicators (IABC), “Once upon a time” format, 162
19–20, 35 Orben, Robert, 185
Interpretation and context, 126 Orwell, George, 24
Intimidation, 55
Passion, 159
Jargon, 52–55 Patton, George S., 70–72
Perceptions and truth, 25–26
Kemp, Jacques, 141 Performance, 83–84, 88–89
Ken Blanchard Companies, 182 Personal life, in e-mails, 165
Kozlowski, Dennis, 20–21 Persuasion, 155
Pew Research Center for the People
Language choices and credibility, and the Press, 19
103, 106–110 Phone conversations, 188
Leader communication styles, 78–80 Physical presence and appearance,
The Leader’s Voice (Clarke and 103, 104–106, 107–109
Crossland), 150 Plain English vs. buzzwords, 55–58
Leadership challenges and opportu- Plumb, Charlie, 150
nities, 2–5, 10–12, 92–93 Point of message, 146
Leaking, positive, 177–178 Point of view, 154–155
Likeability, 103, 110–114 Political correctness, 9–10
Linking to other sites, blogs, 142 Portland Research Group, 136
Lions, 158 Positive leaking, 177–178
Listening, 124–127 Powell, Colin, 152
Live your values, 98–99 Power of writing, 165–167
Low morale, 49 Presentations, 146–159, 162–163
Lutz, Bob, 141 Problem communication, 173–174
Professionalism, 52
Mackey, John, 140 Proofreading, 93–94
Making connections, 186, 190–191 Pryor, Lenn, 179–180
Management clichés, 22–23 Pseudo-apologies, 129–131
Mayo Clinic, 181 Publicity, 179–181
Meaningful internal communica- Punctuation in e-mails, 165–167
tion, 174–176 Purmal, Kate, 141
Message delivery, 156–157 Purposefully unclear, 77–90
Metaphors, 152–154
Methods of communication, 186–189 Qubein, Nido, 98–100, 118–119
MetricStream, 5 Questions, lack of, 49

Index 211