Page 220 - The Voice of Authority

Circular communication (cont.): Communication concerns, 1–14
spin, 178 herd mentality, 10
“who else needs to know,” 179 vs. information, 5–6
work session leadership, 185–186 as leadership opportunity, 2–5,
Clarity, 47–90 10–12
assumptions, 67–69 obnoxious behavior, 9
bad models, 52–53 organizational skills, 4–5
blank stares, 48–50 personal skills, 3–4
buzzwords vs. plain English, political correctness, 9–10
55–58 repackaging, 6
character flaws, 88–89 resistance and rejection, 12–14
context, 66–67 risk-averse culture, 7
vs. convolution, 50–51 spin spotting, 6–7
cultural considerations, 72–75 “spray and pray” mentality, 5–6
customer satisfaction, 85–86 templates, 8
difficult conversations, 86–87 (See also specific topics)
emotional maturity, 80–82 Communication Effectiveness Con-
euphemisms, 87–88 sortium, 49
face-saving, 80–86, 89 Compensation, in e-mails, 165
feedback, 80–84, 82–84 Competence, 145–168
vs. formality and professionalism, analogies and metaphors,
52 152–154
insincerity, 54 anticipate reactions, 156
intimidation, 55 bottom line first, 157–159
jargon, 52–55 and communication, 145–146
leader communication style, concept definitions and details,
78–80 148
nonverbal communication, 70 credibility, 103
performance, 82–85, 88–89 e-mails, 157–161, 163–167
purposefully unclear, 77–90 facts, 148–150
repetition, 75–76 humor, 156
specific-subject ignorance, 54–55 message delivery, 156–157
specifics vs. semantics, 60–62 “once upon a time” format, 162
start with punch line, 58–60 passion, 159
style adaptation, 70–75 point of message, 146
template responses, 62–66 point of view, adoption of,
tree swing experience, 63 154–155
verification of facts, 68–69 reasons and facts, 148–149
Clarke, Boyd, 150 recommendations vs. reporting,
Clichés, management, 22–23 162–163
Clinton, Bill, 20 sticky messages, 146–147
Closing blogs, 142 stories to communicate, 149–152
Closing conversations in e-mails, Completeness, 29–46
163–164 accountability, 41
Clothing choices, 105–107 bad news, 34–35, 40–44
Cole, John, 119 behind-the-scenes knowledge,
Communicate with Confidence® 32–33
(See specific topics) crisis plan, 43–44

208 Index