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Chapter 7 Processes, Organizations, and Information Systems
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ACtIve revIeW

Use this Active Review to verify that you understand the ideas Q7-6 What are the challenges of
and concepts that answer the chapter’s study questions. implementing and upgrading enterprise
information systems?
Q7-1 What are the basic types
of processes? Name and describe five sources of challenges when imple-
menting enterprise systems. Describe why enterprise systems
Define structured and dynamic processes and compare and con- management must be collaborative. Explain two major tasks
trast them. Define workgroup processes, enterprise processes, and required to identify requirements gaps. Summarize the chal-
inter-enterprise processes and explain their differences and chal- lenges of transitioning to an enterprise system. Explain why
lenges. Define those same levels of information systems. Define employees resist change and describe three ways of responding
functional systems and functional applications.
to that resistance. Discuss the challenges that new technology
poses for enterprise systems.
Q7-2 How can information systems
improve process quality? Q7-7 How do inter-enterprise IS solve the

Name, define, and give an example of two dimensions of process problems of enterprise silos?
quality. Name and describe three ways that organizations can
improve process quality. Name and describe three ways that Describe information silos that exist among healthcare provid-
information systems can be used to improve process quality. ers, health clubs, and individuals with regard to patient exercise
data. Describe problems that those silos create. Explain how the
Q7-3 How do information systems system shown in Figure 7-19 will solve the problems caused by
eliminate the problems of information silos? those silos. Define distributed systems and explain the benefits of
SOA using Web services when implementing such systems.
Define information silo and explain how such silos come into
existence. When do such silos become a problem? Describe the Q7-8 2026?
two types of silos in Figure 7-6 and explain the meaning implied Describe how the cloud, mobility, and the Internet of Things
by the two arrows.
will affect enterprise systems in the next 10 years. Explain how
Q7-4 How do CRM, ERP, and EAI support these factors will create opportunities for business professionals.
Explain how they will create opportunities for you!
enterprise processes?

Define business process reengineering and explain why it is dif- Using your Knowledge
ficult and expensive. Explain two major reasons why developing with priDe
enterprise information systems in-house is expensive. Explain
the advantages of inherent processes. Define and differentiate Knowledge of this chapter will help you understand the funda-
among CRM, ERP, and EAI. Explain how the nature of CRM mental value offered by solutions like PRIDE; namely, the elim-
and ERP is more similar to each other than that of EAI. ination of the problems of enterprise-level information silos.
As you now know, silos caused by workgroup processes can
Q7-5 What are the elements of an ERP be eliminated (or managed, in the case of EAI) with enterprise
system? systems. Similarly, silos caused by enterprise processes can
be eliminated with inter-enterprise systems like PRIDE. Also,
Describe the minimum capability of a true ERP product. Explain the knowledge of this chapter prepares you to understand the
the nature of each of the following ERP solution components: difficulty of adapting and of managing inter-enterprise sys-
programs, data, procedures, and training and consulting. For tems. Finally, Figure 7-19 helps you understand how mobile
each, summarize the work that customers must perform. List devices and a cloud database can be used to implement an
the top five ERP vendors in decreasing order of market share. inter-enterprise system.