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Collaboration Exercise 7

Make Permit Copies 321

Receive Permit Application
Highway
Engineering Department
Copy Health Copy
Department
Copy

Engineering Health Department Highway Department
Review Review Review

Approved or Approved or Approved or
Rejected Permit Rejected Permit Rejected Permit

Analyze Results

Any Rejection?

Yes No

Figure 7-22
Building Permit Process,
Revised Version Reject Permit Approve Permit

responded to this problem by having the clerk who analyzed 7-7. Using Figure 7-8 as an example, redraw Figure 7-21
results cancel the reviews of other departments when a rejection using an enterprise information system that processes
was received. However, that policy was exceedingly unpopular a shared database. Explain the advantages of this sys-
with the permit applicants, because once the problem in a rejected tem over the paper-based system in Figure 7-21.
application was corrected, the permit had to go back through the 7-8. Using Figure 7-10 as an example, redraw Figure 7-22
other departments. The permit would go to the end of the line and using an enterprise information system that processes
work its way back into the departments from which it had been a shared database. Explain the advantages of this sys-
pulled. Sometimes this resulted in a delay of 5 or 6 weeks. tem over the paper-based system in Figure 7-22.
Cancelling reviews was unpopular with the departments as
well, because permit-review work had to be repeated. An appli- 7-9. Assuming that the county has just changed from the
cation might have been nearly completed when it was cancelled system in Figure 7-21 to the one in Figure 7-22, which
due to a rejection in another department. When the application of your answers in questions 7-7 and 7-8 do you think
came through again, the partial work results from the earlier is better? Justify your answer.
review were lost.
7-10. Assume your team is in charge of the implementation
7-6. Explain why the processes in Figures 7-21 and 7-22 of the system you recommend in your answer to ques-
are classified as enterprise processes rather than de- tion 7-9. Describe how each of the five challenges dis-
partmental processes. Why are these processes not cussed in Q7-6 pertain to this implementation. Explain
interorganizational processes? how your team will deal with those challenges.