Page 320 -

Key termS anD ConCeptS Collaboration Exercise 7 319

Bitcoins 315 Enterprise resource planning Modules 297
Business process reengineering 295 (ERP) 297 Process blueprints 306
Customer life cycle 296 ERP system 297 Process effectiveness 289
Customer relationship management Functional application 287 Process efficiency 289
(CRM) system 295 Functional information systems 287 Self-efficacy 310
Data integrity 292 Hybrid model 312 Stored procedure 306
Distributed systems 311 Industry-specific solutions 308 Structured processes 286
Dynamic processes 286 Information silo 291 Train the trainer 306
Enterprise application integration Inherent processes 295 Trigger 306
(EAI) 303 Inter-enterprise information Workgroup information
Enterprise information system 288 systems 289 system 287
Enterprise processes 288 Inter-enterprise processes 289 Workgroup process 287

MyMISLab ™
To complete the problems with the , go to EOC Discussion Questions in the MyLab.

USinG y oUr KnowleDGe

7-1. Using the example of your university, give examples of 7-4. a. ERP systems include “best industry practices” in
information systems for each of the three levels of scope the software. Explain what “best industry practices”
(workgroup, enterprise, and inter-enterprise) discussed means.
in Q7-1. Describe three departmental information sys- b. In a feasibility study, suppose that a company finds
tems likely to duplicate data. Explain how the charac- conversion from its current stand alone systems to
teristics of these systems relate to your examples. ERP system infeasible. The company is thus looking
at alternate ways to eliminate the problems associ-
7-2. In your answer to question 7-1, explain how the three ated with its isolated systems. What solution would
workgroup information systems create information you recommend to this company?
silos. Describe the kinds of problems these silos are likely
to cause. Refer to the discussion in Q7-3 as a guide. 7-5. a. What are the major components of a CRM applica-
tion? How do they support the customer life cycle?
7-3. Using your answer to question 7-2, describe an enter- b. Suppose that an insurance company wishes to im-
prise information system that will eliminate the silos. plement a CRM system. Describe two ways in which
Would the implementation of your system require busi- a CRM system can be used in the insurance com-
ness process reengineering? Explain why or why not. pany, and what benefits will it obtain from it.

Coll abora tion exerCiSe 7

Using the collaboration IS you built in Chapter 2 (page 110), collabo- that involve electrical, gas, plumbing, and other utilities, as well
rate with a group of students to answer the following questions. as the conversion of unoccupied spaces, such as garages, into
The county planning office issues building permits, septic living or working space. The office also issues permits for new
system permits, and county road access permits for all build- or upgraded septic systems and permits to provide driveway
ing projects in a county in an eastern state. The planning office entrances to county roads.
issues permits to homeowners and builders for the construction Figure 7-21 shows the permit process that the county
of new homes and buildings and for any remodeling projects used for many years. Contractors and homeowners found this