Page 325 -

Chapter 7 Processes, Organizations, and Information Systems
324
7-13. Using knowledge gained from this chapter, summarize 7-16. Read the summary of the National Audit Office’s
the difficulties and challenges of developing interorga- Executive Summary of the NHS Programme for IT
nizational information systems, making references to (https://www.nao.org.uk/wp-content/ uploads/2011/
how ERP, CRM and EAI systems may offer solutions to 05/1012888es.pdf.) and summarize the report’s
minimize these. findings.

7-14. Systems in the NHS Programme for IT must use per- 7-17. Using the facts described in this case and your answer
sonal and confidential data about patients. Write a to question 7-16, list five key lessons that you can take
one-paragraph policy that stipulates responsible pro- from the NHS Programme for IT’s X-rays sharing and
cessing and storage of this data. Electronic Patient Records projects.
7-15. Explain what you believe are the reasons for the X-rays
sharing system’s success.

MyMISLab ™

Go to the Assignments section of your MyLab to complete these writing exercises.
7-18. Processes tend to be either structured or dynamic. Clearly outline the key
characteristics of structured and dynamic processes. Suggest a series of applica-
tions or circumstances in which either structured or dynamic processes could
be used.
7-19. Go to www.microsoft.com and search for Microsoft Dynamics. Ignore Dynamics
CRM. Have any important changes occurred in Microsoft’s ERP product offer-
ings since this edition was written? Has Microsoft brought a cloud-based ERP
solution to market? Have any of the four ERP systems described in the chapter
been better integrated with Office or the Microsoft Developer’s platform?
Using your knowledge guided by experience, what do you think are Microsoft’s
intentions with regard to ERP?

enDnoteS

1. See www.thisisant.com. 3. D. Peak, “An Interview with John Halamka, MD, Chief Information
2. The subject of this chapter is structured processes, and we will Officer, Harvard Medical School and CareGroup Health System, USA,”
discuss process quality in terms of them. Note, however, that all Journal of IT Case and Application Research, 10, no. 1 (2008): 70.
of the concepts in this question pertain equally well to dynamic 4. Robert McMillian, “The Inside Story of Mt. Gox, Bitcoin’s $460 Million
processes. Disaster,” Wired, March 3, 2014, accessed June 2, 2014, www.wired.
com/2014/03/bitcoin-exchange.