Page 164 - Using the Enneagram System to Identify and Grow Your Leadership Strengths and Achieve Maximum Success

Become an Excellent Communicator 139

and individuals from various levels in the organization; and gener-
ating trust by honoring confidences and being honest.

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Component 2: Communicating Clearly
This involves communicating accurately and concisely, both ver-
bally and in writing; providing timely and accurate information so
that people can make reasoned decisions and do their jobs well;
and creating and using formal and informal communication vehi-
cles, structures, and processes to keep others well informed.

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Component 3: Listening Fully
This means giving your full attention to others before responding;
hearing what is said, with a minimum of personal bias; listening well
to people with communication styles different from your own; accu-
rately restating the opinions of others, particularly when you disagree;
asking relevant questions for deeper understanding; and encourag-
ing input from people who have a wide variety of perspectives.

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Component 4: Giving Effective Feedback
This involves providing employees, peers, and bosses with posi-
tive and negative feedback in an honest and respectful manner;
paying careful attention to the timing, location, and delivery of
feedback; and modeling receptivity to feedback by regularly solic-
iting feedback about yourself and responding to it constructively.

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1 2 3 4 5