Page 167 - Using the Enneagram System to Identify and Grow Your Leadership Strengths and Achieve Maximum Success

142 What Type of Leader Are You?

Communicate Clearly
Because Ones tend to notice what is correct or incorrect in a situ-
ation, they use words that imply judgment—for example, should,
ought, must, appropriate, right, and wrong—or that suggest reme-
dial action. Ones also discuss tasks or ideas more than feelings,
except with those to whom they feel close.
When they observe something that has been done especially
well, Ones display great pleasure through both verbal praise and
nonverbal signals such as smiling. However, when Ones are dis-
pleased, their nonverbal behavior usually indicates this—for exam-
ple, through a stern look. If Ones feel criticized, they may react
defensively with a sharp comment, a defense against their own self-
recriminating tendencies.

Listen Fully
Ones listen closely to people whom they respect or perceive as
knowledgeable. Tenacious about their own ideas and opinions, Ones
do not listen as fully when they do not hold the other person in high
regard, or when they are preoccupied with their own thoughts.

Give Effective Feedback
When Ones give constructive feedback, they are genuinely trying
to help someone overcome a flaw or a deficiency. However, they
can come across as giving too much detail and being picky or judg-
mental, the latter being manifested through word choice and non-
verbal behavior that elicits defensiveness from the other person.
While Ones do give sincere and thoughtful positive feedback, they
also need to remind themselves that everyone (including them-
selves) needs recognition for good work—even if the performance
is not at the highest level of excellence.

Manage Conflict Constructively
When Ones are upset with someone or someone is angry with
them, they may either approach the situation logically or become
short-tempered and accusatory. However, Ones usually take the